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Customer Support Help Center

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33

Getting Started

Why did I receive less than I bought?
What are your supported payment methods?
I didn’t receive a verification email.
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What are your business hours?
What age do I need to be to use Coinpappa?
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Account

I get an “unexpected error occurred” message when trying to sign up.
I didn’t receive the verification code to sign in.
How can I update my name, email address, phone number or residential address?
How do I log in to my Coinpappa account?

Verifications & Limits

My ID has expired and I’m waiting for a new one. What can I do?
What if I see a black screen or if my camera is not working?
How long does the verification take?
How can I verify my source of funds?
How can I verify my residence address?
How can I verify my identity?
How do I increase my limit?
Why do I need to verify my account?
Common rejection reasons for verification documents

Security & Fraud

Is it safe to send cryptocurrency to someone else?
I have sent cryptocurrency to a scam
My Coinpappa account has been compromised
Is my information safe with Coinpappa?
How to safeguard your crypto from scams?

Partners & Affiliates

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Other

What is your Privacy Policy?
You can find our Terms of Use here.
Are there any available job opportunities at Coinpappa?
Coinpappa isn’t working correctly in my browser. What do I do?
How can I report a bug or technical issue?

B2B Partner Help Center

B2B Partner Help Center

8

Getting Started

What is KYB and KYC?
How does my company complete the KYB process?
I have completed all of the KYB/ KYC steps, now what?
How do we get in touch to explore a partnership with Coinpappa?

General

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Are you licensed?

Financials

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What payment methods do you support?

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Account
How do I log in to my Coinpappa account?

How do I log in to my Coinpappa account?

Visit https://app.coinpappa.com/ On the next screen,

Enter the one-time verification code we’ve sent to your email.

That’s it!

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Updated on April 4, 2024

How can I update my name, email address, phone number or residential address?

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Coinpappa provides users the easiest and safest way to buy and sell Bitcoin and Ethereum in Canada. Fiat currency held by Coinpappa is not eligible for Canadian Investor Protection Fund coverage.
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All the information on this website – https://www.coinpappa.com/ – is published in good faith and for general information purpose only. Coinpappa does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (Coinpappa), is strictly at your own risk. Coinpappa will not be liable for any losses and/or damages in connection with the use of our website, please read our Risk disclaimer.

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