Job Title: Customer Service Manager

Location: Calgary, Alberta, Canada

Position Overview:

We are seeking a highly motivated and experienced Customer Service Manager with a strong background in cryptocurrency to join our team in Calgary. The ideal candidate will play a pivotal role in establishing and managing our customer support center, ensuring the delivery of exceptional service to our users. This position requires deep knowledge of the cryptocurrency industry, strong leadership skills to build and lead a team of customer service representatives, and the ability to identify and implement strategies to enhance customer satisfaction and retention.

Key Responsibilities:

1.Establish and Build Support Center: Develop and implement plans to establish a robust customer support center, including defining processes, selecting appropriate tools and technologies, and finding suitable office space in Calgary.

2.Team Management: Recruit, train, and manage a team of customer service representatives with expertise in cryptocurrency, ensuring they have the necessary skills and knowledge to deliver exceptional service. Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service quality.

3.Cryptocurrency Expertise: Serve as a subject matter expert on cryptocurrency-related inquiries and issues, providing guidance and support to team members as needed. Stay informed about industry trends, regulations, and best practices to effectively address customer concerns and inquiries.

4.Customer Service Strategy: Develop and execute strategies to improve overall customer satisfaction and loyalty within the cryptocurrency space. Analyze customer feedback and data to identify areas for improvement and implement solutions to address customer concerns effectively.

5.Process Improvement: Continuously evaluate and streamline customer service processes to enhance efficiency and effectiveness in the cryptocurrency context. Identify opportunities to automate repetitive tasks and implement new technologies to improve service delivery.

6.Quality Assurance: Establish quality standards and monitor customer interactions related to cryptocurrency transactions to ensure adherence to company policies and procedures. Implement quality assurance programs and provide regular feedback and training to team members to maintain service excellence.

7.Escalation Management: Develop protocols for handling escalated cryptocurrency-related issues and complaints, ensuring timely resolution and customer satisfaction. Act as a point of escalation for complex or high-priority cryptocurrency-related issues, working closely with other departments to resolve customer concerns.

8.Software Experience: Proficiency with Intercom, Cloudtalk, Sumsub, or similar customer support software is advantageous. Ability to rapidly grasp and adapt to new technologies and tools within the cryptocurrency domain.


  • Bachelor’s degree in business administration, finance, or a related field (preferred).
  • Proven experience in customer service management within the cryptocurrency industry, with a minimum of 4 years in a leadership role.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with customers and internal stakeholders within the cryptocurrency context.
  • Experience in recruiting, training, and managing a team of customer service representatives with cryptocurrency expertise.
  • Proficiency in CRM software and other customer support tools.
  • Analytical mindset with the ability to interpret data and make informed decisions within the cryptocurrency context.
  • Strong problem-solving skills and the ability to handle challenging situations calmly and professionally within the cryptocurrency space.
  • Deep understanding of cryptocurrency principles, blockchain technology, and trading platforms is a MUST.


• Competitive salary and benefits package

• Opportunities for professional development and advancement

• Dynamic and supportive work environment


Please send your CV to


Job Title: Crypto Trading Desk Manager

Role Overview:

We are seeking a skilled Crypto Trading Operations Manager to oversee and manage our manual trade execution operations. As the key liaison with liquidity providers, this role involves coordinating liquidity, managing ledger access, and ensuring compliance while providing top-notch client support during trade execution.

Key Responsibilities:

  • Facilitate client cryptocurrency trades, ensuring seamless execution and offering personalized support for an exceptional trading experience.
  • Coordinate with liquidity providers, negotiating terms, and ensuring ample liquidity for client transactions as an authorized trader.
  • Access ledgers, maintain meticulous transaction records, and ensure compliance with regulatory requirements.
  • Oversee and optimize operational efficiency in manual trade execution, ensuring accuracy and security throughout the process.
  • Provide strategic guidance and support to clients regarding trading strategies, market insights, and industry best practices.


  • Bachelor’s degree in Finance, Economics, Business, or a related field (Master’s degree preferred).
  • 5+ years of demonstrated expertise in cryptocurrency trading, specifically in manual trade execution and liquidity coordination.
  • Proven track record in negotiating with liquidity providers and managing relationships in the cryptocurrency domain.
  • Proficiency in ledger management, precise record-keeping, and comprehensive knowledge of compliance requirements within the cryptocurrency industry.
  • Outstanding communication skills with a focus on exceptional client support.
  • Ability to thrive in a fast-paced environment, managing multiple tasks efficiently.


Calgary, Canada


– Competitive salary package

– Comprehensive health and wellness benefits

– Opportunities for professional growth and development

– Inclusive and dynamic work culture

If you are passionate about cryptocurrencies, possess strong negotiation skills, and have a proven track record in trade execution and liquidity coordination, we invite you to join our team at Zetatech Services Inc. Apply now and contribute to our innovative approach in the cryptocurrency trading sphere!

*To apply, please send your resume and a cover letter detailing your experience in cryptocurrency trading


Send CV to