Verifications & Limits
Common rejection reasons for verification documents
Last Updated: April 10, 2024Identity Verification: ID expired ID type not supported – We accept a driver’s license, a national ID, or a passport ID is expiring soon – There need to be at least 30 days between the submission date and the expiry date on your ID. ID is damaged or worn out – If your ID is damaged or...
Why do I need to verify my account?
Last Updated: April 10, 2024As we are a registered business by FINTRAC and AUSTRAC, we must collect this information from you in order to comply with strict guidelines set by the respective financial regulations, including anti-money laundering (AML) and Know Your Customer (KYC) practices.
How do I increase my limit?
Last Updated: April 10, 2024We will ask you to increase your account limit only if you place an order that puts you over your current limit. If this happens, we will provide you with further instructions on how to increase your limit directly in the widget.
How can I verify my identity?
Last Updated: April 10, 2024Visit https://coinpappa.com/buy, place an order, and you will be prompted to enter your information and upload documents. We will then verify your identity and approve your transaction, provided you have met the following requirements. Proof of ID To give you access to our services, we need to know your legal first name and legal last name....
How can I verify my residence address?
Last Updated: April 10, 2024You can use one of the following documents, as long as it has been issued within the last 3 months, and it has your full name and residential address on it: Utility bill Bank or credit card statement Tax invoice Other government-issued residential statement or certificate Please note that we do not accept: Medical bills Purchase receipts Your...
How can I verify my source of funds?
Last Updated: April 10, 2024Please upload an original photo or a PDF file of the documents. Screenshots will not be accepted. All bank statements must be issued within the last 3 months. Please make sure that your name, issue date, and all document information are clearly visible. We do not accept joint bank account statements. You may upload one or more of the following documents as proof of your Source of...
How long does the verification take?
Last Updated: April 10, 2024Most verifications are processed automatically between a few minutes and a few days. If you’ve submitted a document or image that doesn’t meet our requirements, we might have to review it manually and this could cause a delay. We will notify you by email if there are any additional steps you need to take before...
What if I see a black screen or if my camera is not working?
Last Updated: April 10, 2024You’ll need a camera to complete the ID verification process. Please visit https://coinpappa.com/ in a browser or continue the purchase through one of our partners on a device with a camera. Usually, when you pass Coinpappa’s verification, a small window will pop up asking you to allow camera access to our system. If for some reason...
My ID has expired and I’m waiting for a new one. What can I do?
Last Updated: April 10, 2024To pass our verification process, you must submit an ID that will remain valid for at least 1 month from the date of submission. If you can’t provide an ID that meets this requirement, we will have to cancel your transaction. Please note we can’t accept temporary IDs such as temporary replacement driver license, voter’s card, national...