Getting Started
I didn’t receive a verification email.
Last Updated: April 4, 2024Please try these two steps: Check your spam folder for the email with the verification code Whitelist the email address noreply@coinpappa.com and try again If you’ve tried both of these steps and you still haven’t received the verification email, please send us a support request (support@coinpappa.com) from the email address you registered with us, and...
How can I contact you?
Last Updated: April 4, 2024For all inquiries, please submit a request through our live chat or at support@coinpappa.com and we’ll get back to you as soon as we can. Please note you can expect to hear back from us within 24 hours. Please refrain from submitting multiple requests, as we work through emails chronologically from oldest to newest, and...
What are your business hours?
Last Updated: April 6, 2024Currently our support hours are Monday – Friday, 9am – 5pm EST.
What age do I need to be to use Coinpappa?
Last Updated: May 22, 2023You need to be 18 years or older to use our service.
How can I get a wallet address?
Last Updated: April 4, 2024You’ll need your own cryptocurrency wallet to receive and store cryptocurrency, as Coinpappa is a third-party crypto on-ramp/off-ramp, and we don’t hold your funds or provide wallet applications. The good news is, we work with many reputable wallet providers who make it safe and easy to store, send, and receive crypto. Here are some wallets...
What is Coinpappa?
Last Updated: April 10, 2024Coinpappa is a centralized AI-driven cryptocurrency exchange, leveraging cutting-edge compliance technology and rigorous security protocols. We offer a seamless, fully-automated trading experience between fiat and cryptocurrencies within trusted and regulated environments in Canada and Australia.
Which cryptocurrencies do you support?
Last Updated: April 4, 2024Customers can purchase the following cryptocurrencies on Coinpappa: Ethereum – ETH Bitcoin – BTC
What are your supported payment methods?
Last Updated: April 10, 2024Customers can purchase using the following payment methods on Coinpappa: Interac Wire Bill Pay EFT Crypto Banks also operate their own terms of use and may decline a transaction at any time.
Why did I receive less than I bought?
Last Updated: April 6, 2024While we always work to secure the best price possible from our liquidity providers, crypto prices can often vary between our partners. In addition to this, cryptocurrencies regularly experience price fluctuations, so there is a small chance you see a different price reflected in your transaction between the time it was created, and the time...