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Docs Category: General

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Getting Started

9

I didn’t receive a verification email.
How can I contact you?
What are your business hours?
What age do I need to be to use Coinpappa?
How can I get a wallet address?
What is Coinpappa?
Which cryptocurrencies do you support?
What are your supported payment methods?
Why did I receive less than I bought?

Account

4

How do I log in to my Coinpappa account?
How can I update my name, email address, phone number or residential address?
I didn’t receive the verification code to sign in.
I get an “unexpected error occurred” message when trying to sign up.

Verifications & Limits

9

Common rejection reasons for verification documents
Why do I need to verify my account?
How do I increase my limit?
How can I verify my identity?
How can I verify my residence address?
How can I verify my source of funds?
How long does the verification take?
What if I see a black screen or if my camera is not working?
My ID has expired and I’m waiting for a new one. What can I do?

Getting Started

4

How do we get in touch to explore a partnership with Coinpappa?
I have completed all of the KYB/ KYC steps, now what?
How does my company complete the KYB process?
What is KYB and KYC?

General

2

Are you licensed?
How does your support work?

Financials

2

How do affiliate payouts work?
What payment methods do you support?

Security & Fraud

5

How to safeguard your crypto from scams?
Is my information safe with Coinpappa?
My Coinpappa account has been compromised
I have sent cryptocurrency to a scam
Is it safe to send cryptocurrency to someone else?

Partners & Affiliates

1

How can I integrate Coinpappa into my website/app/project?

Other

5

What is your Privacy Policy?
You can find our Terms of Use here.
Are there any available job opportunities at Coinpappa?
Coinpappa isn’t working correctly in my browser. What do I do?
How can I report a bug or technical issue?

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Coinpappa provides users the easiest and safest way to buy and sell Bitcoin and Ethereum in Canada. Fiat currency held by Coinpappa is not eligible for Canadian Investor Protection Fund coverage.
FINTRAC #M23166518

Disclaimers

All the information on this website – https://www.coinpappa.com/ – is published in good faith and for general information purpose only. Coinpappa does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (Coinpappa), is strictly at your own risk. Coinpappa will not be liable for any losses and/or damages in connection with the use of our website, please read our Risk disclaimer.

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