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Customer Support Help Center
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Customer Support Help Center
Customer Support Help Center
Getting Started
I didn’t receive a verification email.
How can I contact you?
What are your business hours?
What age do I need to be to use Coinpappa?
How can I get a wallet address?
What is Coinpappa?
Which cryptocurrencies do you support?
What are your supported payment methods?
Why did I receive less than I bought?
Account
How do I log in to my Coinpappa account?
How can I update my name, email address, phone number or residential address?
I didn’t receive the verification code to sign in.
I get an “unexpected error occurred” message when trying to sign up.
Verifications & Limits
Common rejection reasons for verification documents
Why do I need to verify my account?
How do I increase my limit?
How can I verify my identity?
How can I verify my residence address?
How can I verify my source of funds?
How long does the verification take?
What if I see a black screen or if my camera is not working?
My ID has expired and I’m waiting for a new one. What can I do?
Security & Fraud
How to safeguard your crypto from scams?
Is my information safe with Coinpappa?
My Coinpappa account has been compromised
I have sent cryptocurrency to a scam
Is it safe to send cryptocurrency to someone else?
Partners & Affiliates
How can I integrate Coinpappa into my website/app/project?
Other
What is your Privacy Policy?
You can find our Terms of Use here.
Are there any available job opportunities at Coinpappa?
Coinpappa isn’t working correctly in my browser. What do I do?
How can I report a bug or technical issue?
