What can we help you with?
Getting Started
- Why did I receive less than I bought?
- What are your supported payment methods?
- I didn’t receive a verification email.
- How can I contact you?
- What are your business hours?
- What age do I need to be to use Coinpappa?
- How can I get a wallet address?
- What is Coinpappa?
- Which cryptocurrencies do you support?
- I get an “unexpected error occurred” message when trying to sign up.
- I didn’t receive the verification code to sign in.
- How can I update my name, email address, phone number or residential address?
- How do I log in to my Coinpappa account?
- My ID has expired and I’m waiting for a new one. What can I do?
- What if I see a black screen or if my camera is not working?
- How long does the verification take?
- How can I verify my source of funds?
- How can I verify my residence address?
- How can I verify my identity?
- How do I increase my limit?
- Why do I need to verify my account?
- Common rejection reasons for verification documents
- Is it safe to send cryptocurrency to someone else?
- I have sent cryptocurrency to a scam
- My Coinpappa account has been compromised
- Is my information safe with Coinpappa?
- How to safeguard your crypto from scams?
- What is your Privacy Policy?
- You can find our Terms of Use here.
- Are there any available job opportunities at Coinpappa?
- Coinpappa isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
